Value Chain and Stakeholder Engagement
SPI Value Chain
Business Development
Creating investment opportunities and managing investments efficiently to foster sustainable growth for all stakeholders, with emphasis on diversified investments for risk management, alongside the development of industrial park areas in multiple formats to elevate eco-industrial town standards, and real estate business development aligned with contemporary lifestyles.
Stakeholders
Employees/Executives
Shareholders
Suppliers
Government sectors
Land & Resource Acquisition
Acquiring land, buildings, resources, and utility systems related to the production of goods and services, including funding sources and human resources, through a fair, transparent, and accountable procurement process in compliance with quality management system standards and relevant laws, while respecting the human rights of all stakeholder groups and maintaining responsible environmental stewardship.
Stakeholders
Employees/Executives
Shareholders
Government sectors
Creditors
Communities and Society
Products & Services Development
Developing products and services that create sustainable benefits and value for the Company and all stakeholders, with emphasis on environmentally friendly industrial park development through the application of technology and innovation to enhance operational efficiency and continuously meet stakeholder needs.
Stakeholders
Employees/Executives
Suppliers
Government sectors
Customers
Communities and Society
Value Creation and Delivery Through Products and Services
Delivering quality, environmentally friendly products and services, along with communication, consultation, and feedback channels designated by the Company, to continuously improve and develop offerings, creating added value and enhancing stakeholder satisfaction.
Stakeholders
Employees/Executives
Suppliers
Government sectors
Customers
Communities and Society
Stakeholders Relationship Management
Building and fostering direct and indirect relationships between the Company and all stakeholders, while creating positive experiences by developing a pleasant environment that promotes quality of life and a welcoming atmosphere for all, guided by the philosophy of "Creating More Than Just an Industrial Zone."
Stakeholders
Employees/Executives
Shareholders
Suppliers
Customers
Communities and Society
Competitors
Stakeholder Analysis in the Business Value Chain
The Company conducts its business with consideration for all stakeholders — both internal and external — throughout the business value chain,
assessing their level of significance and potential direct and indirect impacts to determine appropriate response approaches and practices that effectively promote engagement across all stakeholder groups. The Company has identified 8 stakeholder groups, both direct and indirect, in accordance with good corporate governance principles.
Direct stakeholders
include shareholders, employees/Executive, customers, suppliers, and community and society
Indirect stakeholders
include creditors, competitors, and government sectors
Direct stakeholders are prioritized through an analysis process conducted by the Sustainability Working Team and the Sustainability Committee, based on three factors.
- Stakeholders that impact the Company's operations
- The Company's operations that impact stakeholders
- Stakeholders that may influence the Company in the future
Stakeholder Engagement
The Company is committed to fostering sustainable relationships with all stakeholder groups, emphasizing fair and transparent engagement while recognizing the importance of receiving both positive and negative feedback and suggestions from all stakeholder groups to improve and develop operational systems to their highest efficiency, grounded in respect for human rights, equality, and fairness, thereby strengthening stakeholder confidence in the Company.
The Company maintains continuous stakeholder engagement and communication, incorporating feedback and suggestions received into management process development and strategic decision-making to effectively respond to stakeholder expectations and manage potential impacts from the Company's operations. The AA1000 Stakeholder Engagement Standards (AA1000SES) serve as the primary framework for identifying stakeholder groups throughout the business value chain, analyzing needs and expectations, and assessing and prioritizing stakeholders relevant to the Company's operations.
Stakeholder Engagement Approaches and Results
Stakeholder Engagement Channels
- Annual customer satisfaction survey
- Customer relations activities
- Direct meetings with customers
- Form 56-1 One Report and Sustainability Report
- Feedback and complaint channels
Needs/Expectations
- Fair business conduct with transparent and appropriate pricing
- Responsible service delivery per agreements and quality after-sales service
- Regular customer relationship management
- Environmentally friendly business operations
- Risk and emergency management
- Customer personal data protection and privacy
Key Actions to Address Expectations
- Support customer business operations through capacity-building training programs
- Develop innovation and technology to reduce costs and environmental impacts
- Implement ecosystem prevention and restoration projects (Eco-Industrial Park project)
- Respond to customer complaints effectively
- Implement appropriate environmental management
- Implement integrated water management
- Promote and develop renewable energy use
- Implement comprehensive risk management and emergency preparedness, including fire drill and evacuation training at least once per year
- Operate based on human rights principles
2025 Performance Results
- Saha Group Industrial Park Sriracha designated as a Smart City promotion zone committed to innovation development and sustainability
- Saha Group Industrial Park Sriracha and Saha Group Industrial Park Kabinburi certified as Eco-Industrial Town Level 5
- Complaint channels established
- Customer satisfaction score: XX%
- Saha Group Industrial Park Sriracha promotes solar renewable energy use
- Comprehensive human rights assessment process implemented
- Fire drill and evacuation training conducted at least once per year
Response to the Targets of UNSDGs
Stakeholder Engagement Channels
- Employee satisfaction survey, annual performance evaluation, and individual development plan
- Regular employee- executive engagement activities including new employee orientation, executive meetings, annual dinner, and Town Hall communications
- Online and onsite seminars and training
- Regular intranet newsletter and news updates
- Departmental meetings and Company activities
- CSR and sustainability activities to promote volunteerism and social and environmental responsibility
- Feedback and complaint channels
Needs/Expectations
- Stable employment with career advancement opportunities
- Fair performance evaluation system
- Attraction and retention of talented employees
- Appropriate working hours, compensation, benefits, and welfare
- Work-life balance
- Further education opportunities while working
- Good working environment and atmosphere
- Capability, knowledge, and skills development
- Respect for human rights and fair treatment
- Safety, occupational health, and good quality of life
Key Actions to Address Expectations
- Implement human rights principles and fair labor practices
- Improve compensation and appropriate welfare
- Enhance performance evaluation effectiveness
- Define career paths and succession planning
- Provide training programs relevant to current and emerging global changes
- Open internal job application opportunities under the Career Opportunity program
- Provide adequate work equipment
- Create a safe and positive working environment
- SPI Employee Sharing Survey
- Employee Engagement Survey every 2 years
- Executive-employee engagement activities
- Employee organizational engagement activities
- Complaint and suggestion channels
- Employee capability development programs
- Promote diversity, equity, and inclusion
2025 Performance Results
- Flexible benefits system implemented
- Performance evaluation conducted for executives and employees
- Individual development plans prepared for executives retiring within 3 years
- Employee engagement score: 83.24%
- Town Hall activities conducted XX times
- Internal job vacancies announced under the Career Opportunity program
- Training programs available for employees XX programs
- Average training hours per employee XX hours
- Safe working environment ensured for all employees
- Zero workplace accidents and fatalities recorded
- Comprehensive human rights risk assessment conducted for employees with preventive, corrective, and remedial measures reviewed
Response to the Targets of UNSDGs
Stakeholder Engagement Channels
- Meetings with business suppliers
- Supplier assessments
- Knowledge and skills exchange meetings
- Good corporate governance
- Business ethics
- Online communication channels
- Feedback and complaint channels
Needs/Expectations
- Operate within fair competition framework
- No damage to competitors' reputation
- Develop long-term relationships for mutual growth and support
Key Actions to Address Expectations
- Conduct business with transparency, legal compliance, and business ethics
- Provide cooperation beneficial to consumers
- Comply with laws, good corporate governance principles, ethics, and code of conduct
- Periodically review and update procurement practices to ensure relevance
- Implement supplier development programs including training on relevant laws and competitive capability development
- Implement human rights principles in business operations
- Conduct preliminary ESG assessments
2025 Performance Results
- Contractor meetings conducted at least once per year
- Suppliers encouraged to join the Thai Private Sector Collective Action Against Corruption (CAC)
- Self-assessment and on-site evaluations conducted per Supplier Code of Conduct, covering ESG issues
- Critical Tier-1 Suppliers participated in comprehensive human rights assessment training
- Average supplier payment period XX days
Response to the Targets of UNSDGs
Stakeholder Engagement Channels
- Community relations activities
- Community satisfaction surveys
- Meetings with government agencies
- Environmental management system (ISO 14001)
- Online communication channels
- Saha Group Industrial Park operational visits
- Feedback and complaint channels
Needs/Expectations
- Strict compliance with environmental laws, regulations, and requirements
- Job creation and career development opportunities for local communities
- Traffic management
- Integrated water management
- Environmental impact management
- Sustainable community and social development
- Good community relations
- Safe operations
- Support for socially and environmentally beneficial projects
- Channels for relevant information and suggestions
Key Actions to Address Expectations
- Smart City project
- Collaborative traffic management with all sectors
- Integrated water management
- Promote efficient waste management systems for industrial park operators
- Implement ecosystem prevention and restoration projects (Eco-Industrial Park project)
- Promote quality of life and economic development in communities (open areas for exercise and community product sales)
- Build community networks
- Address complaints effectively
- Provide knowledge and support community emergency preparedness
- Environmental Working Team established for environmental management
- Eco-Industrial Park project
- Dr. Thiam Chokwatana's Sufficiency Agriculture Project learning center for agriculture and product processing
- Support and participate in local cultural and traditional activities
- Promote and support education
2025 Performance Results
- Legal compliance assessed with zero fines for violations of relevant laws or regulations
- Saha Group Industrial Park Lamphun received Road Safety Model Organization Award
- All Saha Group Industrial Parks maintain green areas exceeding 10% of total area
- Biodiversity impact prevention and restoration measures implemented for both terrestrial and aquatic ecosystems
- Community product sales area opened at Saha Group Fair and monthly community market held every last Wednesday of the month
- Dr. Thiam Chokwatana's Sufficiency Agriculture Project learning center for agriculture and product processing operational
- Annual scholarships awarded at the Thao Maha Phrom worship ceremony of the industrial parks
- Environmental Working Team and Sustainability Working Team established
- ISO 9001, ISO 14001, and ISO 50001 certifications maintained
- Saha Group Industrial Park Sriracha designated as a Smart City promotion zone
- Saha Group Industrial Park Sriracha and Saha Group Industrial Park Kabinburi certified as Eco-Industrial Town Level 5
- Comprehensive strategies, plans, and activities implemented for community and social development covering quality of life promotion, sustainability communications, education and learning, traditions and culture, health, and public benefit activities
Response to the Targets of UNSDGs
Stakeholder Engagement Channels
- Annual General Meeting (AGM)
- Online communication channels
- Form 56-1 One Report and Sustainability Report
- Feedback and complaint channels
- Saha Group Industrial Park operational visits
Needs/Expectations
- Appropriate returns
- Continuous business growth potential
- Risk management system
- Good corporate governance
- Social and environmental responsibility
- Feedback and complaint channels
Key Actions to Address Expectations
- Disclose operational results accurately, completely, transparently, and accountably in compliance with good corporate governance principles
- Regularly analyze and review Company risks to maintain acceptable risk levels
- Seek investments aligned with economic growth trends
- Develop innovation and technology to reduce costs and environmental impacts
- Annually review the Company's good corporate governance principles
- Allow shareholders to propose agenda items and nominate candidates for board election at shareholder meetings
- Deliver strong financial performance with continuous dividend consideration
- Continuously support the Saha Group Innovation Competition annually
- Corporate Governance Report of Thai Listed Companies (CGR) 2025 at Excellent level
- Annual General Meeting (AGM) Checklist assessment scored 100 points
- CAC membership certification maintained
2025 Performance Results
- Continuous dividend consideration
- Company risk levels maintained within acceptable range
- Investments in XX companies with economic growth potential
- Saha Group Innovation Competition supported annually
- Corporate Governance Report of Thai Listed Companies (CGR) 2025 at Excellent level
- Annual General Meeting (AGM) Checklist assessment at 100 points
- CAC membership certification maintained
Response to the Targets of UNSDGs
Stakeholder Engagement Channels
- Annual report communications
- Operational results disclosed through Stock Exchange of Thailand channels
- Online communication channels
- Feedback and complaint channels
Needs/Expectations
- Operate within fair competition framework
- No damage to competitors' reputation
- Develop long-term relationships for mutual growth and support
Key Actions to Address Expectations
- Conduct business with transparency, legal compliance, and business ethics
- Provide cooperation beneficial to consumers
2025 Performance Results
- Corporate Governance Report of Thai Listed Companies (CGR) 2025 at Excellent level
- CAC membership certification maintained
- Operational results disclosed through Form 56-1 One Report, Sustainability Report, and Company website
- Complaint channels established
Response to the Targets of UNSDGs
Stakeholder Engagement Channels
- Transparent financial information disclosure to build confidence among creditors and stakeholders
- Operational and business plan information sharing to provide creditors with a clear view of operational processes
- Form 56-1 One Report and Sustainability Report
- Operational results disclosed through Stock Exchange of Thailand channels
- Online communication channels
- Feedback and complaint channels
Needs/Expectations
- Strong financial position
- Debt repayment capability
- Accurate and timely financial position disclosure
- Clear business plan to build confidence in business potential
- Maintain good relationships through compliance with contractual terms and conditions
Key Actions to Address Expectations
- Conduct business with transparency, legal compliance, and business ethics
- Strictly comply with loan and debenture agreement conditions
- Disclose transparent financial information to build confidence among creditors and stakeholders
- Provide operational and business plan information to give creditors a clear view of operational processes
2025 Performance Results
- Net Debt to Shareholders' Equity ratio maintained at no more than 2.0:1
- Zero complaints recorded regarding non-compliance with loan and debenture agreement conditions
Response to the Targets of UNSDGs
Stakeholder Engagement Channels
- Meetings with government agencies
- Participation in government-initiated cooperation committees
- Membership in relevant industry associations and chambers of commerce with continuous government communication and cooperation
- Form 56-1 One Report and Sustainability Report
- Operational results disclosed through Stock Exchange of Thailand channels
- Feedback and complaint channels
Needs/Expectations
- Strict compliance with government laws, regulations, and requirements
- Promote cooperation between government and the Company
- Support and comply with government measures and activities at both local and national levels
- Disclose operational information completely, accurately, transparently, and accountably in compliance with good corporate governance principles
- Participate in new government policies and projects while sharing operational excellence
Key Actions to Address Expectations
- Assess legal compliance with zero fines for violations
- Disclose operational results through Form 56-1 One Report, Sustainability Report, and Company website
- Comply with and participate in government measures and activities as appropriate
2025 Performance Results
- Legal compliance assessed with zero fines for violations of relevant laws or regulations
- Operational results disclosed through Form 56-1 One Report, Sustainability Report, and Company website
- Environmental impact prevention, correction, and monitoring reports prepared
- Complaint channels established and disclosed on Company website
Response to the Targets of UNSDGs